Monkey App safety

A video call is a room with two people in it. Here is what you control, what happens when something goes wrong, and what this service can actually see.

Last updated 12 September 2026.

Before a call starts

Nothing on this site turns on your camera by itself. Reading a page, looking at a photo, browsing who is available — none of it opens a camera or a microphone. The first time anything asks is when you choose to start a call or run the camera check, and your browser asks you again on top of that.

Take thirty seconds before the first call: look at what is behind you, not just at yourself. A delivery label on a box, a street sign through a window, a school badge on a jacket — those identify you far more precisely than your face does. Sit with a plain wall behind you if you have one.

If you open this site inside another app's built-in browser, the camera is often blocked by that app rather than by us. Open it in Safari or Chrome directly and the problem usually goes away.

If this is your first call and you would rather know what to expect than work it out live, the first minute of a video call covers the part nobody explains.

During a call

The controls stay within reach for the whole call — mute, camera off, end, block, report. You can use any of them at any point, including in the first five seconds.

• Mute and camera-off are yours to use mid-call. Turning your camera off is not rude; it is a normal thing to do while you answer a door or move rooms.
• Ending a call takes one tap. You do not need a reason and you do not need to give one.
• Blocking is permanent. It does not expire, and it cannot be undone by the other person.
• Reporting flags the conversation for review. Do it even if you have already hung up — the record of the call is what gets looked at.

What happens after you report

Reports are read by people. Depending on what is found, an account can be warned, restricted while it is looked at, or removed. Removal is permanent — a removed account cannot come back and register again.

Because calls are not recorded, the more specific your report is, the more there is to act on. Roughly when it happened and what was said or shown is far more useful than "was rude". You will not always hear the outcome — what happens to someone else's account is their private information, the same way yours is yours.

Anyone who brings up money

This is the one pattern worth memorising, because it is the one that costs people real money: a conversation that starts warm and moves — sometimes over several calls — towards an emergency, an investment, a gift card, a crypto wallet, or a link you are asked to open.

• Never share a password. Not yours for this service, not for anything else. Nobody legitimate will ever ask, and support will not either.
• Never share payment details in a call. Coins are bought inside your own account, on a payment page you opened yourself.
• Do not send money. Not to help, not as a loan, not "just this once".
• Do not open links someone sends you to sign in on.
• Slow down. Urgency is the tool — a real person is fine with you thinking about it overnight.

If any of this happens, report it. It is the fastest way to stop the same person trying it on somebody else.

Being moved somewhere else

A request to continue on another app is the most common first step in almost everything that goes wrong later, and it rarely arrives as a demand. It arrives as a preference: this connection is bad, I barely use this, it is easier there.

What changes when you move is not the conversation, it is the protection. Off this service there is no block that works, no report that reaches anyone, and no record of who you were talking to. Whatever happens next happens with nobody to tell.

You are allowed to simply say no. If the answer to "let us talk here instead" is that the conversation ends, you have learned what it was about in under a minute.

Writing a report that can be acted on

Because calls are not recorded, a report is only as good as what you put in it. The difference between "he was creepy" and something actionable is usually three details:

• When — the date and roughly the time. Enough to find the call.
• What was said or shown — in their words if you can remember them, not a summary of your reaction.
• What they asked you for — money, a link, another app, a password, images. This is the single most useful line in any report.

Report even if you already hung up, and even if you are not sure it crossed a line. Nobody is penalised for a report that turns out to be nothing, and patterns across several reports are how repeat behaviour gets caught.

Recording, screenshots and what stays private

Calls are not recorded by this service. Recording, screenshotting or streaming someone else's call is against the rules here and is grounds for removal — but the honest warning is that no platform can make it technically impossible on the other person's own device. Treat what you show on camera the way you would treat anything you cannot take back.

Messages are not read as a matter of routine; only a part that has been reported is looked at. Card numbers are not stored on this service. Personal data is not sold. The full detail is in the privacy policy.

Age

Everyone here is at least 18 years old — it is a condition of having an account, not a preference. If you believe you are talking to someone under 18, end the call and report it straight away. Those reports are looked at first, and an account found to belong to someone under 18 is removed and its data deleted.

What this service cannot do

A safety page that only lists what it protects you from is not being straight with you.

• It cannot see your screen, your other apps, or what you do outside a call.
• It cannot un-share something you chose to show or tell someone.
• It cannot act on what happens after a conversation moves to another platform — which is exactly why moving it there is worth resisting.
• It cannot verify that a stranger is who they say they are. Nothing can. That is what pacing yourself is for.

Related

The rules everyone agrees to are in the community guidelines. How accounts, coins and billing work is in Monkey App help, and if something is broken rather than unclear, start at Monkey App not working. Longer pieces on how calls actually go are on the blog. Anything that needs a human goes to support.